Refund policy

Return & Refund Policy

We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.

Eligibility for Returns

To be eligible for a return, the item must be unused and in the condition in which you received it. Where applicable, the item should be returned with its original packaging, accessories, and tags.

Returns are generally accepted for:

Damaged products
Defective products
Incorrect or wrong products received
Products that are materially different from the product ordered

Please contact us as soon as possible after receiving your order if there is an issue.

How to Request a Return

To request a return, please contact us at support@rozanahunt.com.

Please include:

Your order number
Your name
A description of the issue
Clear photographs or videos showing the product and the issue

We will review your request and let you know whether the return is approved.

Please do not send any product back before your return request has been approved.

If your return is approved, we will provide you with the return instructions and the appropriate return address.

Return Shipping

If the product was received damaged, defective, or incorrect, we will provide instructions regarding the return shipping.

For any other return request, return shipping may be the responsibility of the customer where applicable.

Damaged or Incorrect Orders

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible with photographs or video evidence so that we can investigate the issue and arrange an appropriate resolution.

Non-Returnable Items

Certain products may not be eligible for return due to their nature or supplier restrictions.

These may include:

Personal-care or hygiene products
Products that have been used or altered
Products without required original packaging or accessories
Customized or personalized products, where applicable
Products specifically marked as non-returnable
Gift cards, where applicable

Return eligibility may also vary depending on the individual product.

Exchanges

We do not guarantee direct exchanges.

If you receive an incorrect, damaged, or defective product, please contact us first. Depending on product availability and the circumstances, we may arrange a replacement or refund.

Refunds

Once the returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time to reflect the refund in your account.

Returns Due to Non-Delivery

Orders that are not delivered and are returned to the supplier or fulfilment facility may be treated as a return-to-origin (RTO) shipment and are handled separately from customer-initiated returns.