Shipping policy

SHIPPING POLICY

Last updated: [09/09/2026]

Thank you for shopping with Rozanahunt.

This Shipping Policy explains how orders placed through our website are processed, shipped, and delivered.

By placing an order with Rozanahunt, you agree to the terms of this Shipping Policy.

1. SHIPPING LOCATIONS

Rozanahunt currently offers delivery to eligible locations within India.

Shipping availability may vary depending on the product, supplier, courier service, and delivery location.

Certain remote or restricted locations may have limited delivery availability.

If delivery is unavailable to the address provided with your order, we may contact you to arrange an alternative solution or cancel the affected order and provide an applicable refund.

2. ORDER PROCESSING

After you place an order, we begin processing it through our fulfilment and supplier partners.

Orders may be processed, packed, and dispatched by third-party suppliers or fulfilment partners.

We aim to process orders as quickly as reasonably possible, but processing times may vary depending on:

  • Product availability;

  • Supplier processing time;

  • Order volume;

  • Customer information;

  • Delivery location;

  • Holidays and non-working days;

  • Other operational circumstances.

Please ensure that your name, phone number, and complete delivery address are correct when placing your order.

3. SHIPPING AND DELIVERY

Rozanahunt uses third-party suppliers, logistics providers, courier companies, and fulfilment partners to deliver orders.

Our fulfilment partners may dispatch products directly to the customer.

DropDash states that delivery times can vary depending on the supplier and destination city.

Therefore, delivery times shown on our website are estimated delivery timeframes and are not guaranteed delivery dates.

Once an order has been dispatched, delivery is handled by the applicable courier or logistics partner.

4. ESTIMATED DELIVERY TIME

Delivery time may vary depending on the product, supplier, courier, and destination.

As a general estimate, customers may receive their orders within approximately:

[ e.g. 3–10 business days]

This is an estimate only and should not be treated as a guaranteed delivery period.

Some orders may arrive earlier or later depending on the destination and circumstances affecting the courier or supplier.

We recommend customers keep their phone available after placing an order because the courier may contact them regarding delivery.

5. SHIPPING CHARGES

Applicable shipping or delivery charges will be displayed during checkout before the order is completed.

Where a delivery charge applies, the customer is responsible for paying the applicable shipping charge.

DropDash's current dropshipper information states that the customer pays the delivery charge rather than the dropshipper.

Shipping charges may vary depending on the product, destination, order value, or applicable delivery service.

6. CASH ON DELIVERY

Where Cash on Delivery (COD) is available, customers may pay for their order when it is delivered.

COD availability may depend on the product, destination, courier, and other operational factors.

DropDash currently states that its suppliers ship orders on cash on delivery and that payment is collected when the order is delivered.

Customers should accept the delivery only when they are prepared to receive and pay for the order.

7. ORDER CONFIRMATION

For certain orders, we or our fulfilment partner may contact the customer by phone, WhatsApp, SMS, or another available communication method to confirm the order.

If the customer cannot be reached or does not confirm the order where confirmation is required, the order may be delayed or cancelled.

Providing an incorrect or unreachable phone number may result in delivery failure.

8. TRACKING INFORMATION

Where tracking is available, tracking information may be provided to the customer after the order has been dispatched.

Tracking information may take some time to become active after the courier receives the shipment.

Customers should allow reasonable time for tracking information to update.

If you believe your tracking information has not updated for an unusually long period, please contact us at:

support@rozanahunt.com

9. DELIVERY ATTEMPTS

The courier may make one or more delivery attempts depending on its operational procedures.

Customers should ensure that someone is available at the provided delivery address to receive the order.

If the customer is unavailable, refuses delivery, provides an incorrect address, or cannot be contacted, the shipment may be returned to the supplier or fulfilment facility.

10. RETURN TO ORIGIN (RTO)

A Return to Origin (RTO) occurs when an order has been dispatched but cannot be delivered to the customer and is returned to the supplier or fulfilment facility.

An order may become RTO because of circumstances such as:

  • Customer refusing delivery;

  • Customer being unavailable;

  • Incorrect or incomplete address;

  • Incorrect phone number;

  • Customer not responding to the courier;

  • Repeated unsuccessful delivery attempts;

  • Customer requesting cancellation after dispatch;

  • Other circumstances preventing successful delivery.

Customers are therefore requested to provide accurate contact and delivery information and remain available to receive their order.

RTO handling is subject to the applicable fulfilment and courier arrangements.

11. DELIVERY DELAYS

Although we work with third-party suppliers and logistics providers to fulfil orders, delivery delays can sometimes occur.

Delays may result from:

  • Courier delays;

  • Supplier processing delays;

  • Weather conditions;

  • Public holidays;

  • High order volumes;

  • Transportation disruptions;

  • Incorrect customer information;

  • Remote delivery locations;

  • Government restrictions;

  • Natural events;

  • Technical or operational problems;

  • Other circumstances outside our reasonable control.

Rozanahunt cannot guarantee delivery by a specific date.

12. DAMAGED PACKAGES

If your package appears visibly damaged at the time of delivery, please document the condition of the package where possible.

If the product inside is damaged, defective, or incorrect, contact us as soon as possible at:

support@rozanahunt.com

Please provide:

  • Your order number;

  • Your name;

  • A description of the issue;

  • Clear photographs of the package;

  • Clear photographs/videos of the product;

  • Any other information reasonably requested by our support team.

The matter will be reviewed according to our Return & Refund Policy.

13. WRONG OR MISSING ITEM

If you receive a product that is different from the product you ordered, or if an item appears to be missing from your order, contact us at:

support@rozanahunt.com

Please include your order number and photographs of the received package and products.

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

14. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information.

Before completing your order, please carefully check:

  • Full name;

  • House/building number;

  • Street/locality;

  • City;

  • State;

  • Postal/PIN code;

  • Phone number.

Rozanahunt is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer.

If you contact us quickly after placing an order, we may attempt to correct an address before dispatch. However, we cannot guarantee that an address can be changed once processing or dispatch has started.

15. MULTIPLE PRODUCTS IN ONE ORDER

If you purchase multiple products in a single order, the products may be fulfilled or dispatched separately depending on supplier availability and fulfilment arrangements.

As a result, you may receive multiple packages at different times.

This does not necessarily mean that an item is missing from your order.

16. SHIPPING TO REMOTE AREAS

Delivery to certain remote, rural, restricted, or difficult-to-service locations may take longer or may not be available.

If a courier cannot service the address provided, we may contact you for an alternative delivery address or another appropriate solution.

17. CANCELLATION AFTER DISPATCH

If you wish to cancel an order, contact us as soon as possible at:

support@rozanahunt.com

We will try to accommodate cancellation requests before the order is processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

In such cases, the customer may need to follow our Return & Refund Policy.

18. SHIPPING AND RETURNS

Shipping and delivery are separate from product returns.

If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us before sending anything back.

Do not return a product to a supplier, courier, warehouse, or other address unless Rozanahunt has provided return instructions.

For complete information about eligible returns and refunds, please refer to our Return & Refund Policy.

19. THIRD-PARTY FULFILMENT

Rozanahunt operates using a dropshipping model and may use third-party suppliers and fulfilment providers to process customer orders.

Our fulfilment partners may handle:

  • Product sourcing;

  • Order processing;

  • Packing;

  • Dispatch;

  • Shipping;

  • Delivery coordination;

  • Return processing.

DropDash currently states that DropDash and its suppliers manage packing, shipping, and the returns process for dropshippers.

Because these services involve third parties, some aspects of delivery are outside Rozanahunt's direct control.

We will nevertheless make reasonable efforts to assist customers with legitimate delivery issues.

20. CONTACT US

If you have any questions about your order or shipping, please contact us:

Rozanahunt

Email: support@rozanahunt.com

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.

Rozanahunt
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