Terms of service

TERMS OF SERVICE

Last updated: [09/09/2026]

Welcome to Rozanahunt. These Terms of Service govern your use of the Rozanahunt website, including the purchase of products and services offered through our online store.

By accessing our website, browsing our products, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service, our Privacy Policy, and our Return & Refund Policy. If you do not agree with these Terms, please do not use our website or services.

Throughout these Terms, the words “Rozanahunt,” “we,” “us,” and “our” refer to Rozanahunt. The words “you,” “your,” and “customer” refer to the person accessing our website or purchasing our products.

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

1. ELIGIBILITY AND USE OF OUR WEBSITE

By using our website, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not use our website:

  • For any unlawful or fraudulent purpose;

  • To violate any applicable law or regulation;

  • To infringe upon the rights of Rozanahunt or any third party;

  • To interfere with or attempt to compromise the security of our website;

  • To transmit viruses, malicious code, or harmful material;

  • To collect or track the personal information of other users without authorization;

  • To place fraudulent, unauthorized, or misleading orders.

We reserve the right to refuse service, cancel orders, or restrict access to our website where we reasonably believe these Terms have been violated.

2. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colours, and other information displayed on our website are accurate.

However, product colours and appearance may vary depending on your device, screen settings, lighting, photography, manufacturing batches, or supplier specifications.

We do not guarantee that product descriptions, images, colours, or other information will always be completely accurate, current, or error-free.

Certain products may be subject to availability and may be supplied through third-party suppliers or fulfilment partners.

We reserve the right to:

  • Modify product descriptions;

  • Update product specifications;

  • Change product availability;

  • Discontinue products;

  • Limit the quantity of products available for purchase;

  • Correct errors in product information.

3. PRICES

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to modify, increase, or decrease prices at any time.

Prices may not include additional charges such as applicable taxes, shipping charges, duties, customs charges, or other fees unless expressly stated during checkout.

The final amount payable by you will be displayed during the checkout process before you complete your purchase.

We are not responsible for typographical, pricing, promotional, or technical errors.

If a product has been listed at an incorrect price due to an error, we reserve the right to cancel the order and refund any payment received for that order.

4. ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation to the email address or contact information provided by you.

An order confirmation does not necessarily mean that the order has been accepted for fulfilment.

We reserve the right to accept, refuse, cancel, or limit any order for reasons including, but not limited to:

  • Product availability;

  • Pricing or listing errors;

  • Payment issues;

  • Suspected fraudulent activity;

  • Incorrect customer information;

  • Shipping restrictions;

  • Supplier or fulfilment limitations;

  • Technical errors;

  • Violation of these Terms.

If we cancel an order after payment has been received, we will arrange an appropriate refund to the original payment method, subject to applicable payment-provider processing times.

5. CUSTOMER INFORMATION

When placing an order, you agree to provide accurate, complete, and current information, including where applicable:

  • Full name;

  • Shipping address;

  • Billing information;

  • Telephone/mobile number;

  • Email address;

  • Payment information required by the payment provider.

You are responsible for ensuring that the information provided during checkout is correct.

Rozanahunt is not responsible for delivery delays, failed deliveries, additional shipping charges, or losses resulting from incorrect, incomplete, or outdated information supplied by the customer.

6. PAYMENT

Payment must be successfully completed through the payment methods made available at checkout.

Payment processing may be handled by third-party payment service providers.

We do not directly store complete payment-card information on our website where payment processing is handled by third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

If your payment is declined, reversed, disputed, or otherwise unsuccessful, we may cancel or suspend the relevant order.

7. SHIPPING AND DELIVERY

We ship orders using third-party logistics, courier, supplier, and fulfilment partners.

Because delivery depends on external service providers, delivery dates and timeframes provided on our website are estimates unless expressly stated otherwise.

We do not guarantee a specific delivery date.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Courier delays;

  • Weather conditions;

  • Public holidays;

  • Transportation disruptions;

  • Incorrect or incomplete addresses;

  • Customer unavailability;

  • High order volumes;

  • Supplier or fulfilment delays;

  • Government restrictions;

  • Customs or regulatory procedures;

  • Other unforeseen circumstances.

Once an order has been handed to the applicable delivery partner, tracking information may be provided where available.

If a parcel is returned to the sender or fulfilment facility because of an incorrect address, failed delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, additional charges or refund restrictions may apply.

8. DROPSHIPPING AND THIRD-PARTY FULFILMENT

Rozanahunt may use third-party suppliers, manufacturers, warehouses, logistics providers, and fulfilment partners to process and deliver customer orders.

This means that products purchased through Rozanahunt may be sourced, packed, dispatched, or processed by third-party fulfilment partners.

These partners may have access to information necessary to fulfil your order, such as your name, shipping address, telephone number, and order details.

We select third-party service providers that we consider appropriate for our business operations, but delivery, stock availability, packaging, and fulfilment may depend on those third parties.

By placing an order, you acknowledge that third-party fulfilment may be used to complete your purchase.

9. PRODUCT AVAILABILITY

Product availability may change without notice.

Although we make reasonable efforts to keep our website information current, a product may become unavailable after an order has been placed.

If we are unable to fulfil an order because the product is unavailable, we may cancel the affected order and provide an appropriate refund for any amount already paid.

10. RETURNS AND REFUNDS

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms of Service.

Our Return & Refund Policy explains:

  • Eligible reasons for returns;

  • Applicable return periods;

  • Product conditions required for returns;

  • Return approval requirements;

  • Refund procedures;

  • Non-returnable products;

  • Return shipping responsibilities.

Customers should review our Return & Refund Policy before placing an order.

A return should not be sent to any address unless Rozanahunt has provided return instructions or approval.

11. PRODUCT INSPECTION AND REFUNDS

Where a return is approved, the returned product may be inspected by the applicable fulfilment or processing facility.

Refunds may be issued only after the returned product has been received and the applicable return conditions have been satisfied.

Where a refund is approved, it will generally be issued to the original payment method, subject to payment-provider processing times.

The time required for a refund to appear in your account may vary depending on your bank or payment provider.

12. EXCHANGES

Unless expressly stated otherwise, Rozanahunt does not guarantee direct exchanges for products.

Depending on product availability and the circumstances of the request, we may offer a refund or another appropriate resolution in accordance with our Return & Refund Policy.

13. CANCELLATION OF ORDERS

If you wish to cancel an order, contact us as soon as possible at:

support@rozanahunt.com

We will attempt to accommodate cancellation requests where the order has not yet entered processing or shipment.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

In such circumstances, you may need to follow our Return & Refund Policy.

14. INTELLECTUAL PROPERTY

All content available on the Rozanahunt website, including but not limited to:

  • Logos;

  • Brand names;

  • Text;

  • Graphics;

  • Images;

  • Product descriptions;

  • Website design;

  • Layout;

  • Videos;

  • Icons;

  • Software;

  • Other materials;

is owned by Rozanahunt or used under appropriate authorization or licence, unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, republish, display, or commercially exploit our website content without prior written permission.

The Rozanahunt name and branding may not be used in connection with any product or service without our prior written consent.

15. THIRD-PARTY SERVICES

We may use third-party service providers to operate our business, including but not limited to:

  • Shopify;

  • Payment processors;

  • Courier and logistics companies;

  • Fulfilment providers;

  • Product suppliers;

  • Analytics providers;

  • Marketing platforms;

  • Customer-support services.

Third-party services may have their own terms and privacy policies.

Your use of a third-party service may therefore be subject to that provider's applicable terms.

We are not responsible for the independent policies or practices of third-party service providers except to the extent required by applicable law.

16. THIRD-PARTY LINKS

Our website may contain links to websites, applications, or services operated by third parties.

These links may be provided for convenience.

Rozanahunt does not necessarily endorse or control third-party websites and is not responsible for their content, policies, products, services, or practices.

If you access a third-party website, you do so at your own risk and should review its terms and privacy policy.

17. USER FEEDBACK AND COMMUNICATION

If you submit reviews, comments, suggestions, feedback, photographs, testimonials, or other materials to Rozanahunt, you agree that we may use such material for legitimate business purposes, subject to applicable law and our Privacy Policy.

You must not submit content that:

  • Is unlawful;

  • Is defamatory;

  • Is abusive or threatening;

  • Infringes intellectual-property rights;

  • Contains malicious software;

  • Contains another person's private information without authorization;

  • Is fraudulent or misleading.

We reserve the right to remove content that violates these Terms or applicable law.

18. PROHIBITED USES

You agree not to use our website or services:

  1. For any unlawful purpose;

  2. To commit fraud or facilitate fraudulent transactions;

  3. To violate applicable laws or regulations;

  4. To infringe intellectual-property rights;

  5. To harass, abuse, threaten, or discriminate against others;

  6. To submit false or misleading information;

  7. To interfere with website security;

  8. To introduce malicious code or harmful software;

  9. To attempt unauthorized access to our systems;

  10. To collect personal information about other users unlawfully;

  11. To use automated systems to scrape or copy website content without authorization;

  12. To interfere with the normal operation of our website;

  13. To engage in any activity that could damage the reputation or operation of Rozanahunt.

We reserve the right to suspend or terminate access to our website where prohibited activity is suspected.

19. ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions;

  • Prices;

  • Promotions;

  • Availability;

  • Shipping information;

  • Product specifications;

  • Other website content.

We reserve the right to correct such errors and update information at any time without prior notice.

If an error affects an order that you have already placed, we may contact you and, where appropriate, provide you with the option to cancel the order and receive a refund.

20. FRAUD PREVENTION

We may use reasonable measures to detect and prevent fraudulent or unauthorized transactions.

We may cancel or hold an order where we reasonably suspect:

  • Payment fraud;

  • Identity misuse;

  • Unauthorized payment methods;

  • Multiple suspicious orders;

  • Abusive use of promotions;

  • False customer information;

  • Other fraudulent activity.

Where appropriate, we may request additional information necessary to verify an order, subject to applicable law and our Privacy Policy.

21. PERSONAL INFORMATION AND PRIVACY

Your submission of personal information through our website is governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, process, store, and disclose personal information in connection with your use of our website and purchases.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

22. DISCLAIMER

To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that:

  • Our website will always be available;

  • Our website will be uninterrupted or error-free;

  • All product information will always be completely accurate;

  • Products will always be available;

  • Orders can always be fulfilled;

  • Delivery will occur within a particular timeframe.

Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded or limited under applicable law.

23. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Rozanahunt shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website, products, or services.

This may include losses arising from:

  • Delivery delays;

  • Temporary website interruptions;

  • Third-party service failures;

  • Supplier or fulfilment delays;

  • Courier delays;

  • Events beyond our reasonable control.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

Where liability cannot be excluded, it shall be limited to the extent permitted by applicable law.

24. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Rozanahunt, its owners, employees, service providers, suppliers, and partners from claims, liabilities, damages, losses, and reasonable expenses arising from:

  • Your violation of these Terms;

  • Your unlawful use of our website;

  • Your misuse of our products or services;

  • Your violation of the rights of another person or entity;

  • Fraudulent or unauthorized activity associated with your account or order.

25. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law.

The remaining provisions shall continue in full force and effect.

26. WAIVER

If we do not immediately enforce any provision of these Terms, this does not mean that we waive our right to enforce that provision in the future.

Any waiver must be expressly made by us in writing.

27. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies published on our website, constitute the agreement between you and Rozanahunt regarding your use of our website and services, except where applicable law provides otherwise.

These Terms replace any previous agreements or communications relating to the same subject matter.

28. ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations under these Terms as part of a business transfer, restructuring, sale, merger, or other legitimate business transaction, subject to applicable law.

29. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which Rozanahunt's business is legally registered, without prejudice to any mandatory consumer rights or protections that apply to you under applicable law.

Any disputes shall be subject to the jurisdiction of the competent courts applicable to Rozanahunt's registered business jurisdiction, unless applicable law requires otherwise.

30. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms of Service from time to time.

Any updated version will be posted on this page with a revised “Last updated” date.

Your continued use of our website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

We recommend reviewing these Terms periodically.

31. CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us:

Rozanahunt

Email: support@rozanahunt.com

Business Phone:
[+971565702425]

VAT Number:
Not applicable, unless legally required.

Rozanahunt
© 2026Rozanahunt. All rights reserved.